Privacy policy

This Privacy Policy describes how Walnut Family Farm (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website walnutfamilyfarm.com (the “Site”).

Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, please contact us by email at support@walnutfamilyfarm.com.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, “Personal Information” means any information about an identifiable individual.

Device Information

  • Purpose: To load the Site accurately and analyze Site usage for optimization.
  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify, our store processor.
  • Personal Information Collected: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and Site interactions.

Order Information

  • Purpose: To provide digital products, process payments, issue invoices/order confirmations, communicate with you, screen for fraud, and provide information or offers.
  • Source: Provided by you.
  • Disclosure: Shared with Shopify.
  • Personal Information Collected: Name, billing address, payment information (processed securely by Shopify and its payment providers), email address, and phone number.

Customer Support

  • Purpose: To assist you with inquiries or support requests.
  • Source: Provided by you.
  • Personal Information Collected: Any information you provide during support interactions.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. For information on how Shopify uses your Personal Information, please see the Shopify Privacy Policy.
  • If you use third-party payment methods (such as PayPal or Apple Pay), your information may be processed by those providers according to their privacy policies.
  • We may share your Personal Information to comply with laws and regulations, to respond to lawful requests, or to protect our rights.

Using Personal Information

  • We use your Personal Information to:
  • Offer digital products for sale
  • Process payments
  • Deliver digital files
  • Communicate with you
  • Keep you informed about new products, services, and offers

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • The performance of the contract between you and us
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests, provided these do not override your fundamental rights and freedoms

Retention

We retain your Personal Information for 7 years for tax and business purposes, unless you request its erasure sooner. For more information about your right of erasure, see the “Your Rights” section below.

Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you. Shopify may use limited automated decision-making to prevent fraud (e.g., temporary blacklists for failed transactions or suspicious activity).

Selling Personal Information

We do not sell your Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR (EEA Residents)

You have the right to access, correct, update, port, or erase your Personal Information. To exercise these rights, contact us at support@walnutfamilyfarm.com.

Your Personal Information may be processed in Ireland and transferred outside Europe (including to Canada and the United States). Shopify uses safeguards such as Standard Contractual Clauses to protect your data.

CCPA (California Residents)

You have the right to access, correct, update, port, or erase your Personal Information (“Right to Know”). To exercise these rights, or to designate an authorized agent, contact us at support@walnutfamilyfarm.com.

Marketing Communications

You can opt out of promotional emails at any time by clicking “unsubscribe” in our emails or contacting support@walnutfamilyfarm.com.

Cookies

We use cookies to improve your browsing experience and provide our services. Cookies remember your actions and preferences, and help us understand how you use the Site.

Types of Cookies We Use

  • Necessary cookies: For store functionality (e.g., login, checkout)
  • Performance cookies: For analytics and reporting
  • Advertising and social media cookies: For marketing and sharing content

You can control cookies through your browser settings. Blocking cookies may affect your experience on our Site. For more information, visit www.allaboutcookies.org.

Do Not Track

We do not alter our data collection or usage practices in response to “Do Not Track” signals, due to a lack of industry consensus.

Data Security

We implement reasonable technical and organizational measures to protect your Personal Information. However, no method of transmission or storage is completely secure.

Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Accessibility

If you need this Privacy Policy in an alternative format due to a disability, please contact us at support@walnutfamilyfarm.com.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons.

Complaints

If you have a complaint, please contact us at support@walnutfamilyfarm.com. If you are not satisfied with our response, you may contact your local data protection authority.

Last updated: April 5, 2026